What is friendly fraud in chargebacks?

[Stenshu]

I’ve heard about cases where chargebacks are disputed as fraud even though the transaction was legitimate. How does this happen, and why is it called "friendly fraud"?

[Gerber]

This occurs when cardholders claim unauthorized transactions despite receiving the goods or services. Friendly fraud chargebacks can harm businesses, as they often bypass proper resolution processes. You can read more about this issue at the link provided.